Delivery & Returns

Delivery

Our shipping costs are set at flat rate (excluding tax) for most of our online catalogue items. Shipping is to UK destinations only, orders for delivery to Northern Ireland, Europe and the Scottish Highlands must be quoted prior to placing your order.

When your order reaches over £250 then we will waive our shipping fee for UK only.

We ship our using DPD and can take 1-2 working days for delivery. Please note that this delivery time is on top of making stock available and any personalisation.  Plain orders can take up to 1-3 working days (this is dependant on stock availability, and if there are any issues, we will be in touch to discuss this).

Embroidered / printed orders can take up to 7-10 working days, but we will try to offer an accurate delivery time once you have placed your order.

If you decide to use our click and collect feature you will be contacted once your order is available to collect which can also take around 2-3 working days, however, if any garment features any embroidery or printing your order will take an additional 7-10 working days dependent on the size of the order.

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Purchaser’s premises unless otherwise agreed.

Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery.

Maple Workwear holds no responsibility for items which may be damaged or lost when customer has requested goods to be left in specific collection locations by DPD e.g. Behind bin.

Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate.

By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.

Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.

 

Returns

You must notify us straight away if your order items are faulty, undescribed or are not required, and any faulty items must be returned within 14 days.  Items that are faulty or undescribed should be repackaged in their original packaging and condition and sent back to us for inspection. When your return has been accepted, we will refund the item in full. All refunds must be initiated within 14 days of receipt.

 

Any items that have had embroidery or print on them are non-refundable unless there is a genuine fault the with the garment.

 

You can either return your order to our store front or post the item back to us for either a refund or replacement. Returns sent by post are at your own cost. Please ensure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us. This does not affect your normal legal rights and is subject to your right of cancellation.

 

Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:

 

  • Goods that have been embroidered, badged or printed.
  • Goods that are bespoke to the customer

 

This does not affect your statutory rights.

 

In the event of goods arriving with production or manufacturing errors Maple Workwear reserves the right to correct these prior to offering a refund, at the sole discretion of Maple Workwear.




For our returns by post our full postal address is:

Maple Workwear

Units 2&3

Chapel Street

Netherton

Dudley

West Midlands

DY2 9PN